Content & Knowledge Governance

Responsibilities

• Define content lifecycle: moderation, classification, retention, and provenance.
• Apply policies consistently across user-generated and system-generated content.
• Enable knowledge management with traceability and auditability.

Key interfaces

• Moderation pipelines (human+automation) and appeals.
• Content classification tags and enforcement rules.
• Retention/deletion APIs and legal hold procedures.

Operational signals

These are the measurements that tell you whether this layer is healthy in production.

• Moderation latency and appeal resolution time.
• False positive/negative rates for policy automation.
• Retention policy compliance and deletion success rate.

Failure modes

• Policy drift between surfaces (web/app/API).
• Overblocking or underblocking at scale.
• Irreversible deletions without recoverability guarantees.

Production readiness checklist

• Publish policy rules in code and keep them versioned.
• Log moderation decisions with provenance and reviewer attribution.
• Implement safe deletion (soft-delete + retention windows) where required.