Experience Architecture (Story-Driven UX)

Responsibilities

• Define user journeys as structured flows (not scattered screens).
• Keep information architecture consistent across public and authenticated surfaces.
• Ensure accessibility and predictable navigation patterns.

Key interfaces

• Navigation model and route invariants.
• Content hierarchy and cross-linking strategy.
• Accessibility standards (keyboard, contrast, semantics).

Operational signals

These are the measurements that tell you whether this layer is healthy in production.

• Task completion and drop-off points (privacy-safe analytics).
• Accessibility regressions and usability bug rate.
• Client error rate and navigational dead ends (404s).

Failure modes

• Fragmented flows causing user confusion and support load.
• Accessibility issues blocking critical actions.
• Inconsistent terminology and IA drift.

Production readiness checklist

• Define a canonical navigation and naming system.
• Run automated accessibility checks and manual audits.
• Instrument UX flows with privacy-safe metrics and error tracking.